FAQ Graydon Insights

Frequently asked questions about our platform, Graydon Insights.

In these FAQs, we will review the most frequently asked questions about Graydon Insights. 

Is your question not listed here or do you still need help? Don’t worry, we are here for you. Contact us on 070 38 44 600 or via

FAQ Graydon Insights

Why did you build a new platform?

In order to serve you even better, we have built the new platform: "Graydon Insights". You will soon find your trusted solutions on this platform, but with a modern look with new functionalities. We have used the latest technologies to build this platform.

What is the difference between and Graydon Insights?


You will get the solutions you are used to, in an improved version. In addition, you can easily switch between multiple products from the single platform. We have emphasised the ease of use in a beautiful design. Some of the advantages of Graydon Insights:

  • More extensive search functionality
  • Predictive scores such as Expected Growth 
  • Easy to use on mobile and tablet
  • Modern look and feel
  • Easier to use

How can I access Graydon Insights?

You can log in via the url:
Tip: bookmark the URL so that you can always easily access the platform. 
We will send you your login details so you can use your Graydon solutions.

For the most optimal experience, we recommend you use the following browsers: Google Chrome, Mozilla Firefox or Safari.

When can I switch to the new platform?

You will be transferred to Graydon Insights at a time that will be communicated to you depending on the product(s) you purchased. 
Eventually everyone will be switched to the new platform. 
To make it easy, you will only have access to one platform, Graydon Insights, where you can find everything you need.

What happens to my previously requested reports if I transition?

Previously requested reports are not transferred. If you need previously requested reports, please contact or +31 020 567 95 01 so that the options can be discussed. You build a new archive in Graydon Insights. With the archive you have access to all your requested reports. You build up an archive of the last 50 reports or of one year per requested company.

Which products are currently available on Graydon Insights?

  • Graydon Credit Reports

You can look for a company easily and quickly in the search bar. You can also enter various search terms in the search bar to make it easier to find a company. With the new Graydon Credit Reports you can look beyond a simple "yes" or "no". 
To dig even deeper into the information available about a company, you can select an appropriate tab for information. Get more information about:

  • The company’s profile
  • Different ratings
  • Financial information
  • Payment behaviour
  • Company structure


  • Graydon Monitoring Tool

The Graydon Monitoring Tool keeps you informed of changes affecting your business relations or suppliers. You receive a notification as soon as a change occurs based on your own set of criteria. Think of a change in the payment score or credit limit for example…
Monitoring helps you seize opportunities and have proactive relationships with your customers and/or suppliers.

  • Graydon Ledger Management

Graydon Ledger Management is an online B2B specific service that combines customer data with the Graydon database. It provides insights into your accounts receivable and is designed to improve cash flow and help you reduce arrears. This way you can see which amount of your portfolio is within or outside the payment terms and in which risk category the associated relations sit.

  • Graydon Market Information

Graydon Market Information is a suite of three different solutions: 
Graydon Market Data allows you to find prospects and to clean up your data. 
Graydon Data Enrichment helps supplement and further enrich your company database. It optimises your database by supplementing it with essential missing data or completely new elements. 
And finally, Graydon List Management is a solution that allows you to manage lists.

  • Graydon Decision Model

The Graydon Decision Model translates your acceptance policy into business rules, via a number of parameters you select. The outcome is a decision proposal immediately actionable that is based on the scores that you have set up. You can make different decision models, based on sector, business type or your risk appetite. This way, you create a tailor-made acceptance process, avoid subjective assessments and save a lot of time.

  • Advanced Analytics

As a business information specialist, Graydon has an enormous database of structured and unstructured data. By unlocking, organising and combining this data, we make predictive analyses, models and scores in Credit Management, Market Information and Risk & Compliance. This provides you with valuable insights so you can make better business decisions and grow your business.


  • Graydon International Business

More and more companies seize opportunities to grow their business by forging new business relationships abroad. To counter the challenges related to international trade, our solution provides you with comprehensive international business information accessible via our online platform. You can also request fresh investigations for more exhaustive service.

Will I be trained to use Graydon Insights?

We have built an intuitive and user-friendly platform that allows you to get started and use the products right away. 
The first time you log in, you will automatically receive a tour of the platform. In addition, your account manager or our Customer Care Team are ready to provide you with additional explanations if necessary.

You can also view our tutorials available here.

What if I have more questions?

If you have any further questions or if you experience issues, please contact your account manager or our Customer Care Team via or 070 38 44 600


Didn't find what you were looking for?

Then, don’t hesitate to contact us. If we can’t help you, we may find someone in our network who can assist you.